Tuesday, May 5, 2009

Walking Your Talk

An Excerpt from: You Can't Send a Duck to Eagle School
Mac Anderson / Founder, Simple Truths

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A few years ago I was invited to spend some time with Ken Blanchard at his lake home in upstate New York. Over the last 20 years Ken has probably sold more books than any other business author. His classic, The One Minute Manager, has sold over 10 million copies. He has also built a large training company with the focus on servant leadership and customer service.

I've had the good fortune to meet many successful businessmen, authors, and speakers during my career, but I've never met anyone that "walked the talk" more than Ken. He gets it. The first night of my visit to Ken's lake home, we were sitting on the deck with Humberto, his son-in-law, talking about some ways we could work together. It was about 10 p.m., when all of a sudden Ken jumped up and asked to be excused. He returned about 10:20 and Humberto asked "What happened?" Ken said, "I can't believe it; I forgot to call Dorothy on her birthday."

Later that night, after Ken had gone to bed, Humberto told me that Dorothy is an 85 year old part time employee for the company. It then dawned on me that at 10 p.m. Ken left to spend almost 20 minutes talking to Dorothy and inquiring about how she had spent her special day. However, after spending more time with Ken over the next year, I came to realize that this was no fluke. This is who he is. The last time while visiting him at his San Diego office, I learned that one of his employees who worked in the warehouse had recently passed away. On that day, Ken had invited the employee's wife to come to his office. When she arrived, he spent an hour walking around with her carrying a tape recorder to record all of the wonderful memories that other employees had of her husband. When the wife left she said it was a day she'd never forget.

You see, what many leaders would have considered a waste of time, Ken saw it as an opportunity to serve and to thank his people. He doesn't do it because it's expected of him, he does it because he truly cares. It comes from his heart, and his people love him for being the servant leader that he is.

This is an old Chinese poem that offers wonderful advice for any leader:

GO to the people
LIVE among the people
LEARN from them
LOVE them.
START with what they know,
BUILD on what they have.
But of the BEST leaders,
When their TASK is accomplished,
Their WORK is done,
The PEOPLE will remark,

"WE HAVE DONE IT OURSELVES."

Is there a catch here?

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It is August. In a small town on the South coast of France, holiday season is in full swing.  But it is raining so there isn’t too much business happening.

Everyone is heavily in debt.

Luckily, a rich Russian tourist arrives in the foyer of the small local hotel. He asks to see a room and puts a Euro100 note on the reception counter, takes a key and goes to inspect the room located up the stairs on the second floor.

The hotel owner takes the note in hurry and rushes to his meat supplier to whom he owes E100.

The butcher takes the money and races to his wholesaler to pay his debt.

The wholesaler rushes to the farmer to pay E100 for pigs he purchased some time ago.

The farmer triumphantly gives the E100 note to a local prostitute who gave him her services on credit.

The prostitute goes quickly to the hotel, as she owes the hotel for her room use to entertain clients.  She pays the hotel owner.

At that moment, the rich Russian comes down to the reception and informs the hotel owner that the proposed room is unsatisfactory and takes his E100 back and departs.

There was no profit or income. But everyone no longer has any debt and the small town people look optimistically towards their future.

COULD THIS BE THE SOLUTION TO THE Global Financial Crisis? Or, is there a catch here?

-Author: unknown

(please contact me if you believe this article is written by you ... I would be glad to acknowledge the original author through full attribution.)

A MUCH-NEEDED INJECTION OF POSITIVITY

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Sometimes we underestimate ourselves. It takes a foreigner to put into perspective what a great people we really are and our tremendous achievement in the face of what appear to be insurmountable odds. Let us hope we can continue to remain the peaceful and tolerant people we
have been through history. When fanaticism and fundamentalism rear their ugly heads in our country we must realize that they are the exception and not the rule. If we stop to compare ourselves with our neighbors and the rising intolerance and xenophobia in even developed nations such as the U.S..A., we should be truly grateful to be living in India.

New York Times reader comment on India going to the polls, "The world's biggest exercise in democracy" April 15, 2009 It is truly the greatest show on Earth, an ode to a diverse and democratic ethos, where 700 million + of humanity vote, providing their small part in directing their ancient civilization into the future. It is no less impressive when done in a neighborhood which includes de-stabilizing and violent Pakistan, China, and Burma. Its challenges are immense, more so probably than anywhere else, particularly in development and fending off terrorism -- but considering these challenges and its neighbors, it is even more astounding that the most diverse nation on Earth, with hundreds of languages, all religions and cultures, is not only surviving, but thriving.

The nation where Hinduism, Buddhism, Jainism, and Sikhism were born, which is the second largest Muslim nation on Earth; where Christianity has existed for 2000 years; where the oldest Jewish synagogues and Jewish communities have resided since the Romans burnt their 2nd temple; where the Dalai Lama and the Tibetan government in exile reside; where the Zoroastrians from Persia have thrived since being thrown out of their ancient homeland; where Armenians and Syrians and many others have to come live; where the Paris-based OECD said was the largest economy on Earth 1,500 of the last 2,000 years, including the 2nd largest only 200 years ago; where 3 Muslim Presidents have been elected, where a Sikh is Prime Minister and the head of the ruling party a Catholic Italian woman, where the President is also a woman, succeeding a Muslim President who as a rocket scientist was a hero in the nation; where a booming economy is lifting 40 million out of poverty each year and is expected to have the majority of its population in the middle class, already equal to the entire US population, by 2025; where its optimism and vibrancy is manifested in its movies, arts, economic growth, and voting, despite all the incredible challenges and hardships; where all the great powers are vying for influence, as it itself finds its place in the world.

Where all of this is happening, is India, and as greater than 1/10 of humanity gets ready to vote, it is an inspiration to all the World.

- V Mitchell, New York, NY

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